Remote tech support has been around for a long time but hasn’t been widely used outside of major companies until recently. Here are a few of the biggest benefits of using remote tech support.
Almost all businesses today use some form of computer system for customer relations management, in-store and Internet sales, lead generation, accounting and bookkeeping, employee and payroll management, and more. Companies now rely on these forms of computer management more than ever before. If a company’s computer system shuts down or malfunctions, business operations could come to a screeching halt.
Remote tech support is an excellent choice for businesses to solve computer software problems because the quick turnaround time and convenience can save approximately 30 hours of network downtime per year. Instead of waiting for hours for an IT professional to arrive on site, remote tech support significantly cuts down the period of waiting and allows the business to return to full functionality in a fraction of the time.
On-site tech support is usually very expensive, often costing up to $200 per hour even for simple fixes. When combined with the wait time of several hours, on-site tech support costs businesses valuable time and money that could be saved by using remote support. Companies who use remote tech support usually pay around $50 per hour, and the average wait time from start to finish is less than an hour for many IT problems.
For many businesses, big or small, remote tech support makes the most sense in terms of saving both time and money. No business wants to be shut down by technical computer and software problems. By utilizing remote support services, businesses can be back up and operating quickly, saving money at the same time.